Privacy policy

Last updated: August 13, 2026

Ayutthaya Thai Massage attaches great importance to protecting your privacy and personal data. In this Privacy Policy, we explain what personal data we collect through our website, why we process this data, how we handle it, and what rights you have.

This Privacy Policy applies to the use of our website, booking appointments online, and other communications with Ayutthaya Thai Massage.

1. What personal data do we collect?

When you visit our website, book an appointment online, or contact us, we may process the following personal data:

  • Identification and contact details: first name, last name, email address, and telephone number.
  • Appointment details: information about the selected treatment, the date and time of your appointment, and other information necessary to manage your booking.
  • Communication data: information you provide when contacting us, for example by email, telephone, or through a contact form.
  • Technical data: such as your IP address, browser type, device information, and information about how you use our website, insofar as this data is collected through cookies or similar technologies.

We do not request payment card or bank details through our online booking system. No online payments are made through our website.

2. What do we use your personal data for?

We process your personal data solely for purposes related to providing our services and managing our website.

Your data may be used to:

  • register and manage your online appointment;
  • confirm your booking;
  • contact you regarding your appointment;
  • process any changes or cancellations to appointments;
  • respond to questions or messages;
  • ensure that our website and services function correctly and securely;
  • prevent misuse, fraud, or technical issues;
  • comply with legal obligations.

Your contact details are not automatically used for commercial emails or newsletters simply because you have booked an appointment. If we send marketing communications in the future for which your consent is required, we will ask for your consent in advance.

3. Legal basis for processing

We process your personal data only when there is a valid legal basis for doing so in accordance with the General Data Protection Regulation (GDPR).

Depending on the circumstances, processing may be based on:

  • the performance of a contract or pre-contractual measures, for example when you book a massage;
  • our legitimate interests, for example to secure and improve our website and services;
  • your consent, where legally required, for example for certain cookies or marketing purposes;
  • a legal obligation, where we are required by law to process or retain certain data.

4. Booking appointments online

You can book an appointment online through our website for a treatment at Ayutthaya Thai Massage.

To process an online booking, we ask for your:

  • first name;
  • last name;
  • email address;
  • telephone number.

The selected treatment and the requested appointment date and time are also recorded.

This information is necessary to correctly register and confirm your appointment and, where necessary, communicate with you about your booking.

Appointments booked online are not paid for online. We therefore do not collect or process any credit card, debit card, or bank details as part of the booking process.

5. Shopify and other service providers

Our website is hosted by Shopify. Shopify provides the technical infrastructure that enables our website to function and may process certain personal data in this context.

We may also use external service providers, for example for:

  • managing online appointments;
  • hosting and technical support;
  • email communications;
  • website security;
  • website analytics and cookies.

These service providers are only given access to personal data insofar as this is necessary for them to provide their services.

Shopify may process data from countries outside the European Economic Area (EEA). More information about how Shopify processes personal data can be found in Shopify's Privacy Policy.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to ensure that the website functions correctly, remember preferences, and gain insight into how the website is used.

For cookies that are not strictly necessary, we ask for your prior consent where required by law.

You can manage your preferences and, where applicable, withdraw your consent through the cookie settings on our website.

7. Who do we share your personal data with?

We do not sell your personal data.

Your data may only be shared with third parties where this is necessary to provide our services or where we are legally required to do so.

These parties may include:

  • Shopify;
  • the provider of our online booking system;
  • technical and hosting partners;
  • IT and security service providers;
  • competent public authorities where we are legally required to provide information.

Where external parties process personal data on our behalf, we expect them to take appropriate measures to protect this data.

8. How long do we retain your personal data?

We do not retain personal data for longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law.

The specific retention period may vary depending on the type of data and the purpose of the processing.

We retain appointment-related data for as long as reasonably necessary for managing our services, administration, potential disputes, and legal obligations.

9. Security of personal data

We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse, alteration, or disclosure.

However, no digital system can guarantee absolute security. We therefore recommend that you do not send sensitive or confidential information through unsecured communication channels.

10. Health data

For certain massages, it may be important that you inform us about relevant health conditions, injuries, pregnancy, allergies, or other circumstances that may affect the treatment.

We ask you not to provide such sensitive information through the standard online booking form, unless this is expressly requested and appropriate processing measures are in place.

Where necessary, relevant medical or health information can be discussed directly with the massage therapist before the treatment.

11. Third-party websites and services

Our website may contain links to websites or services operated by third parties, such as social media platforms or other online services.

Ayutthaya Thai Massage is not responsible for how these third parties process personal data. When you use an external website or service, we recommend that you review the privacy policy of the relevant third party.

12. International data transfers

Some of our technical service providers, including Shopify, may process personal data outside the European Economic Area.

Where personal data is processed outside the EEA, appropriate safeguards are used as required by applicable data protection legislation, such as an adequacy decision or approved Standard Contractual Clauses.

13. Your rights

Under the GDPR, depending on the circumstances, you have various rights regarding your personal data.

You may have the right to:

  • request access to the personal data we process about you;
  • have inaccurate or incomplete data corrected;
  • request the deletion of your personal data;
  • request restriction of the processing of your personal data;
  • object to certain types of processing;
  • receive your personal data in a portable format;
  • withdraw your consent at any time where processing is based on consent.

Withdrawing your consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

To exercise any of these rights, you can contact us using the contact details provided at the end of this Privacy Policy. We may ask you to confirm your identity before processing your request.

14. Complaints

Do you have any questions or complaints about how we process your personal data? Please contact us first so that we can investigate your question or complaint.

You also have the right to lodge a complaint with the competent data protection authority.

In Belgium, this is the Data Protection Authority (DPA).

15. Changes to this Privacy Policy

We may update this Privacy Policy when our services, website, technologies used, or legal obligations change.

The most recent version will always be published on our website. At the top of this page, you can find the date on which this Privacy Policy was last updated.

16. Contact

If you have any questions about this Privacy Policy, the processing of your personal data, or exercising your privacy rights, you can contact:

Ayutthaya Thai Massage
Wolvertem (Meise), Belgium
Email: contact

For the purposes of the GDPR, Ayutthaya Thai Massage is the data controller for the personal data we process in connection with our own services.